Capped internet refers to a data package where an end user purchases a set quantity of Gigabytes (GB) in bandwidth monthly. The GB allocated to you on the first of every month can deplete before the month ends, depending on how quickly the user uses their bandwidth. When the bandwidth depletes, users can “top up” or buy additional bandwidth in order to continue being online. The bandwidth of the previous month may “roll over” to the next month, depending on the specifications of the package users have chosen.
Uncapped internet refers to an internet package where you never run out of GB. You have unlimited GB to use at your discretion. With most of Hero Network’s packages, this uncapped service is entirely unshaped and there is no FUP (Fair Usage Policy) applied to it – which means that you enjoy full internet speeds all the time. If your account does have a FUP, this means you can use a certain pre-determined “fair” amount of bandwidth in a 30-day period. If you exceed this fair amount, your connection will be shaped, or slowed down, in order to protect the usage needs of other network users who have not yet reached their FUP. The FUP is determined on a rolling 30-day window, not month-by-month, so the only way to increase your speeds again is to reduce your internet use for long enough to bring it back within your FUP range.
Capped accounts and uncapped accounts differ in other ways, too.
Generally, uncapped services run off a higher ‘contention ratio’ than capped accounts.
Contention Ratio Defined:
The contention ratio is the potential maximum demand on actual bandwidth. Essentially, it comes down to the number of users allocated to share a certain amount of bandwidth or a certain portion of the network. Uncapped accounts have a higher available amount of bandwidth to share among users, than capped accounts users.
Or to put it another way, fewer users to a certain amount of bandwidth.
In the case of some ISPs, the bandwidth is further shaped to allocate certain amounts of bandwidth to certain usage channels. For example, they might give priority bandwidth to streaming services during family viewing time, or to VoIP services during business hours. However, Hero Networks24 does not shape or prioritize your data. Your Hero Networks24 internet is entirely unshaped. How you choose to use your bandwidth is up to you.The only potentially limiting factor on your speeds with Hero Networks24 is your FUP status.
Then it comes down to your line speed and internet technology. Remember, your fastest, most reliable internet is wireless. If you’re looking for the option which gives you the highest speeds with the least (if any) connectivity issues and zero restrictions, then you need a Hero Networks24 AirFibre.