Important Note: This Acceptable Use Policy (“AUP”) will be updated frequently. Please make a habit of reviewing it from time to time to stay abreast of the content thereof. This document has been created by Hero Networks24 Inc PTY Ltd and is protected by copyright. The contents or any part thereof may not be used or copied in any way without prior permission.
This document sets out general issues related to the Hero Networks24 Inc. Internet service and contains the Hero Networks24 Inc. Internet Acceptable Use Policy (AUP).
Your Hero Networks24 Inc. Internet account provides you access to a vast collection of networks around the world via the World Wide Web, electronic mail, and File Transfer Protocol (FTP). Your use of these services is subject to the AUP.
It is our intention to allow Hero Networks24 Inc customers access to everything the internet has to offer, with minimal or no interference. Our belief in free speech is a firm commitment to our customers. However, certain activities are considered inappropriate by the internet community at large and cannot be permitted under the guise of free speech.
Save as may be set out herein, we do not monitor the activity of accounts, except for measurements of system utilization and billing records. However, in our efforts to promote good citizenship within the Internet community, if we become aware of inappropriate use of our service, we will respond appropriately.
If a Hero Networks24 Inc. Internet account is used in a manner which violates this AUP, we reserve the right to terminate the service without notice. Our preferred course of action is to advise you of the inappropriate behavior and any corrective action that is necessary. However, certain circumstances may warrant immediate termination of the Hero Networks24 Inc. Internet service without notice.
As a member of our network community, we encourage you to use your internet access responsibly. Should you have any questions regarding this policy, feel free to contact us at 087 222 6231 or our 24/7 Whatsapp Line 079 629 9621.
Reports of activity in violation of this policy may be sent via e-mail to firstname.lastname@example.org.
It is your responsibility to keep your password secure and not to share your password and account access with anyone. Attempting to obtain another user’s account information is strictly prohibited, and may result in termination of service.
It is also your responsibility to implement security measures, including but not limited to the following
You may not:
Your account with Hero Networks24 Inc Internet includes the ability to send and receive electronic mail. Misuse of e-mail may result in termination of service. The following examples are non-exclusive and are provided for guidance to customers:
Hero Networks24 Inc reserves sole discretion to determine whether any customer’s use of the Hero Networks24 Inc Internet service interferes with other customers’ use and enjoyment of any services provided by Hero Networks24 Inc to customers over the same network.
The following examples are non-exclusive and are provided for guidance to customers:
Your Hero Networks24 Inc Internet account provides the option to purchase personal home page space. Hero Networks24 Inc Internet will routinely monitor the size your personal web page and may, from time to time, monitor the contents of your personal web page.
You are solely responsible for any information contained on your personal home page. However, if complaints are received regarding language, content or graphics contained on a customer’s personal home page, Hero Networks24 Inc
Internet may, at its sole discretion, remove the personal home page and / or terminate your personal home page service.
You may not use your personal home page to publish material which Hero Networks24 Inc determines, at its sole discretion, to be unlawful, indecent or objectionable.
Examples of prohibited personal home page content include:
Although Hero Networks24 Inc may offer IRC software, you may not:
You may run clones (multiple simultaneous IRC connections) and robots only as permitted by the host IRC server.
Any activity on Hero Networks24 Inc’s network that is a violation of any law, regulation or this policy, as such may be in force from time to time, may result in immediate termination of service without notice to you.
It is also your responsibility to ensure that you are aware, stay aware of, and shall at all times comply with, all statutory or other regulatory provisions and rules applicable to the provision and use of the Hero Networks24 Inc Internet service as amended from time to time, including but not limited to the provisions of the Electronic Communications and Transactions Act 25 of 2002, the Films and Publications Act 65 of 1996 and the Regulation of Interception of Communications and Provision of Communication-Related Information Act 70 of 2002.
Prohibited activities include, but are not limited to:
Hero Networks24 Inc Internet uncapped accounts are designed for either home or business use, and customers need to select the appropriate package designed for their access port speed and type of usage application (for example, for business or home use).
Hero Networks24 Inc Internet uncapped products are not capped in the ordinary course. However, Hero Networks24 Inc reserves the right to apply restrictions on an uncapped account if a customer’s behavior is determined to be affecting the user experience of other customers on Hero Networks24 Inc’s network. Such restrictions may include but are not limited to throttling a customer’s throughput speeds to an appropriate proportion of the actual port speed and / or shaping a customer’s bandwidth to limit the use of bandwidth intensive protocols and applications.
Examples of customer behavior which may compromise Hero Networks24 Inc’s network performance include, for example, causing network congestion, include running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols such as peer-to-peer.
In the event of such behaviors, Hero Networks24 Inc reserves the right to terminate the account of a customer whose usage is continuously affecting Hero Networks24 Inc’s network performance, as a customer of Hero Networks24 Inc Internet uncapped products.
In order to assist a customer to be made aware of when his or her behavior is compromising Hero Networks24 Inc’s network performance, Hero Networks24 Inc has a Dynamic Fair Usage Policy that indicates usage severity levels. Customers will be allocated randomly to three different rolling window dates of 8th, 15th and 21st. These dates are applicable from one month to the same date of the following month and defines the monitoring window. Usage values and thresholds will be displayed with customer notification messages. In browser notification and notification messages can be deselected by customers on the usage portal. Should customers’ contact information not be registered correctly, such notification may not reach the customer and customers should ensure that contact information is always up to date.
The Fair Usage Policy (FUP) controls will be implemented by Hero Networks24 Inc in addition to those set out elsewhere in this AUP regarding unlawful behavior.
Different severity FUP levels and actions are defined for Uncapped usage volumes:
The following actions are applicable on the various FUP levels:
The customer will be throttled to approximately 50% of their product speed for the 2 hours of highest demand daily until rollover.
The customer will be throttled to approximately 25% of their product speed for the 4 hours of highest demand daily until rollover.
The customer will be throttled to an 8th of their product speed or 384 kbps (whichever is higher) until the following rollover date, except during NightSurfer (00h00 to 07h00)
The new cycle date will be selected randomly once level 3 is reached and acknowledgement is accepted on the Hero Networks24 Inc Internet portal. The applicable date period for roll-over will be displayed.
In general, if you use your Hero Networks24 Inc Internet account in a manner which:
In the event of breaches of this AUP, Hero Networks24 Inc will, where circumstances allow, provide notice of the breach to the relevant user with a request to remedy same immediately, failing which the relevant customer’s account may be terminated. However, where the circumstances warrant it, Hero Networks24 Inc may terminate a customer’s account without notice.
In addition to the above, users who violate systems or network security may incur criminal or civil liability. Hero Networks24 Inc will co-operate fully with investigations of violations of systems or network security at other sites, including co-operating with law enforcement authorities in the investigation of suspected criminal violations.
Hero Networks24 Inc’s failure to enforce this policy, for whatever reason, shall not be construed as a waiver of Hero Networks24 Inc’s right to do so at any time.
Hero Networks24 Inc reserves the right to amend this AUP from time to time.