31May/20

How Good Is High Speed Internet at 2Mbps?

Web Browsing and Email
Lower-end broadband connections with speeds between 1Mbps and 4Mbps are suitable for basic Internet use with Web browsing and typical email usage.
Websites won’t load lightning fast, but your typical website pages will load in a few seconds. A 2Mbps connection will handle small, Web-optimized images and text adequately. It also is a sufficient speed for general emailing. Small files like a Word document or a single picture won’t take long to send, but batches of pictures and videos will. With a little patience, Web browsing and email work fine. A website that takes two seconds to load on a 10Mbps connection will take about eight seconds to load on a 2Mbps connection. Image- and video-heavy sites will require substantial load times.

Streaming Audio and Video
A 2Mbps connection is sufficient for streaming audio but will struggle with standard definition video content. Internet radio and music streaming services have enough bandwidth to work at the lower broadband speed.

High-definition video content will not work on a 2Mbps connection without buffer times taking several times the duration of the video itself. According to Speedtest.net, a 2Mbps connection is fast enough to handle a single high-quality video call. However, the connection will struggle with group video chats.

File Transfer
File transfers will run slow on a 2Mbps connection.
This speed tier is not recommended if you upload a lot of content to the Web. Uploading lots of videos and pictures over lower-speed broadband can take hours compared to a few minutes on a higher-speed connection. This Internet speed is also not optimal for heavy FTP or peer-to-peer use.

Gaming
Gaming on a 2Mbps connection is contingent on the game itself.
Games typically do not use a lot of bandwidth to work, but instead require a low ping. SpeedTest.com recommends having a ping of less than 100 miliseconds. Ping is the time it takes your computer to send a message and receive a return message from another computer. The 2Mbps speed is sufficient for playing in games that are stored locally on your computer; however, games that are loaded live from the Internet will have poor load times. Patches and updates may take awhile on a 2Mbps connection as well. For example: a 500MB patch that takes six minutes to download on a 10Mbps connection will take more than half an hour on a 2Mbps connection.

15Apr/20

Upgraded HNS24 Prepaid Wi-Fi

How to use the new upgraded HNS24 WiFi system.

    1. Connect to HNS24 Wi-Fi.
    2. Tab on the pop up notification.
    3. You can create an account if you don’t have one.
    4. Buy account recharge code at selected shops near you. 

How to recharge HNS24 prepaid account?

    1. Buy HNS24 recharge code from any selected shop near you.
    2. Go to your HNS24 login page and click on “Add Credit”.
    3. If you are using desktop click on “Options” then click “Add Credit”.
    4. On the username section put your account username and your password below.
    5. On the prepaid code section, put the recharge code you purchased.
    6. Then click on Redeem.
27Mar/20

What Is Capped and Uncapped Internet

Capped Internet

Capped internet refers to a data package where an end user purchases a set quantity of Gigabytes (GB) in bandwidth monthly. The GB  allocated to you on the first of every month can deplete before the month ends, depending on how quickly the user uses their bandwidth. When the bandwidth depletes, users can  “top up” or buy additional bandwidth in order to continue being online. The bandwidth of the previous month may “roll over” to the next month, depending on the specifications of the package users have chosen. 

Uncapped Internet

Uncapped internet refers to an internet package where you never run out of GB. You have unlimited GB to use at your discretion. With most of Hero Network’s packages, this uncapped service is entirely unshaped and there is no FUP (Fair Usage Policy) applied to it – which means that you enjoy full internet speeds all the time. If your account does have a FUP, this means you can use a certain pre-determined “fair” amount of bandwidth in a 30-day period. If you exceed this fair amount, your connection will be shaped, or slowed down, in order to protect the usage needs of other network users who have not yet reached their FUP. The FUP is determined on a rolling 30-day window, not month-by-month, so the only way to increase your speeds again is to reduce your internet use for long enough to bring it back within your FUP range.

Capped accounts and uncapped accounts differ in other ways, too.

Generally, uncapped services run off a higher ‘contention ratio’ than capped accounts.

Contention Ratio Defined:

The contention ratio is the potential maximum demand on actual bandwidth. Essentially, it comes down to the number of users allocated to share a certain amount of bandwidth or a certain portion of the network. Uncapped accounts have a higher available amount of bandwidth to share among users, than capped accounts users.

Or to put it another way, fewer users to a certain amount of bandwidth.

In the case of some ISPs, the bandwidth is further shaped to allocate certain amounts of bandwidth to certain usage channels. For example, they might give priority bandwidth to streaming services during family viewing time, or to VoIP services during business hours. However, Hero Networks24 does not shape or prioritize your data. Your Hero Networks24 internet is entirely unshaped. How you choose to use your bandwidth is up to you.The only potentially limiting factor on your speeds with Hero Networks24 is your FUP status.

Then it comes down to your line speed and internet technology. Remember, your fastest, most reliable internet is wireless. If you’re looking for the option which gives you the highest speeds with the least (if any) connectivity issues and zero restrictions, then you need a Hero Networks24 AirFibre.

11Feb/20

What happens with the network during load shedding?

What happens to a towers during load shedding? 

When load shedding occurs, a tower remains fully functional for as long as the batteries last or the back-up generator keeps running. Once power is fully depleted, the tower stops working entirely and, depending on the configuration of nearby towers, may cause a coverage area to black out entirely or for customers to experience intermittent service. Generators run on diesel, which means they can continue to run while being refueled. Batteries, on the other hand, will last anywhere from four to eight hours before they will need electricity to recharge.

How does this affect you as a customer and why would you experience intermittent service?

Typically with load shedding, if your nearest tower with the strongest signal goes down, you could then be connected through ‘signal spillage’ from a secondary. In this instance, as the customer is on the edge of that tower, network service deteriorates and can result in intermittent service. Naturally if both the primary and neighboring secondary tower are powerless, there is no signal at all. It is also worth noting that the network service quality will start degrading if more people connect to the sites which are still up – in other words, the number of subscribers would stay the same, but the number of serving sites would be reduced.

Are some Hero Networks24 coverage areas virtually blacked out during load shedding and others not at all? 

It depends on how long the back-up power lasts, as the vast majority of our towers have battery or generator back-up power. It is when the period of load shedding exceeds one typical battery charge / deplete cycle that a tower goes off line, and with it, connectivity in that coverage area. If the outage lasts long enough for batteries to drain, some areas can be completely blacked out, and others not impacted at all. This is purely a function of the load shedding schedule, and the areas impacted. For example, Nelspruit may not have any power, while White River may remain unaffected.

As an example, let’s say there are five sites servicing a particular area. When there is a black-out, and they all have battery back-up, they can keep going for a period of time of between four and eight hours, depending on how healthy the batteries still are. All five sites will not go down simultaneously. One might fail after two hours, one might fail after four hours or eight hours. If the grid outage is, for example, ten hours then you’ll have the sites failing from the worst battery life cycle of say two hours to about eight hours maximum.

What impact does load shedding have on batteries in towers?

Batteries have a limited number of charge / deplete cycles, which means the more often they are called on to work, the shorter their lifespan. With infrequent outages, a battery can last for five years, but with frequent outages due to load shedding this will reduce to one year or two years.

What are the cost implications of load shedding for Hero Networks24?

Hero Networks24 spends significant amounts on backup power solutions such as diesel generators and batteries to maintain power to our sites. Additional input costs and revenue losses amount to tens of millions of Rands.

What would happen in the event of a national black-out for over twelve hours?

The radios would go down and the network would shut down. Our core facilities would still be up and our generators with huge fuel tanks would kick in but the radio base stations would start going down about eight hours into a black out and you’d have basically no signal. Hero Networks24’s key sites, such as transmission hub sites, have fixed generators that will keep the key sites up. We also have mobile generators which can be deployed in other key locations.

What is Hero Networks24 doing to mitigate the impact of this situation?

Hero Networks24 would like to assure customers that we have put proactive measures in place to help mitigate the effects of widespread load shedding. For instance, we have deployed additional resources, batteries and generators at numerous sites across the country. We would like to appeal to customers to take note of Eskom’s load shedding schedule to try and plan around areas affected by scheduled outages.

What are Hero Networks24’s back-up plans if the national Grid falls over?

Hero Networks24 is doing everything it can to mitigate the effects of protracted load shedding which is having a detrimental impact on all mobile network operators. In the event of a national grid collapse, Hero Networks24 can keep its core network up as long as it has access to diesel for its generators.  We have plans in place to protect our key sites and continue to make the necessary investments to prepare for and manage the increased severity of load shedding as detailed above. Our core network remains well protected however in a time of crisis this would depend on the availability of fuel.

What impact does protracted Stage 4 load shedding have on your network?

Stage 4 load shedding places additional strain on network operators. A notable complication with Stage 4 load shedding over consecutive days is that batteries don’t get enough time to recharge to full capacity. In addition to this, more areas are down at the same time which affects more sites and we therefore have increased challenges in getting to all of the sites.

21Sep/19

OCTOBER SUMMER DEALS

FREE INSTALLATION WORTH
R1 500.00 | YOU JUST BUY A ROUTER WORTH R600.00 AT R350.00
AND YOU WILL HAVE ACCESS TO THE DEALS BELOW

The free installation deal is only for the month of October and only allocated for Village or flats tenants. At the end of October you will be able to access the data deals.

Terms & Conditions Apply.

31Aug/19

How to reduce YouTube data usage on your mobile device

If you like to watch YouTube when you’re on the go, there’s an easy way to reduce YouTube data usage in the mobile app.

Streaming video in high-definition uses much more mobile data than watching in standard quality, and it’s not like you need to watch a cute cat video in 1080p to get hit right in the feels. With Ting, you pay for the data you use, so reducing data can save big money.

Reduce YouTube data usage and save money

Take advantage of the Limit mobile data usage setting inside the app which forces YouTube to only stream HD video when you’re connected to Wi-Fi. If you’re using cellular data, videos will automatically stream in standard quality, saving you big time on data usage. Even if you typically remember to switch to standard when using the YouTube app, we’d suggest turning on the toggle just in case.

If you have a YouTube Red subscription, go one step further and download full videos and playlists to avoid using mobile data altogether.

Get the run-down in our quick two-step tutorial below.

How to reduce YouTube data usage

Step 1

Open the YouTube app, tap the Options button in the top right corner, then tap Settings.

Step 2

Tap General and enable Limit mobile data usage. That’s it!

Find this tip useful? Have anything to add? Share your thoughts in the comments.

If you’re looking for even more ways to save, here’s our complete guide to lowering mobile data usage.

16Aug/19

How can you control how much data Netflix uses?

Watching Netflix uses about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.  This can create headaches for Netflix members that have a monthly bandwidth or data cap on their Internet service. Below, you’ll find a couple of ways to reduce the amount of data Netflix uses, without having to resort to drastic measures (like actually watching less Netflix).

Adjust your data usage settings
Adjusting the data usage settings for your account is the easiest way to reduce the amount of bandwidth used while watching Netflix. There are 4 data usage settings to choose from, each estimate below is per stream:
  • Low (0.3 GB per hour)
  • Medium (SD: 0.7 GB per hour)
  • High (HD: 3 GB per hour, 3D: 4.7 GB per hour, Ultra HD 4K: 7 GB per hour)
  • Auto (adjusts automatically to deliver the highest possible quality, based on your current internet connection speed)

To select a setting that works best for your Internet plan, navigate to Your Account (http://movies.netflix.com/YourAccount) page and click Playback settings in the Your profile section.  It can take up to 8 hours for these changes to take affect. Restricting data usage may affect video quality while watching Netflix.

Turn off Auto Playback
Uncheck the box marked “Play next episode automatically”